Explore Smart Home Automation Service Plans
Safeguard your smart home automation installation with ongoing support. See how we keep automated technology running smoothly for our clients in New York, the Hamptons, Fairfield County, and Westchester County.
The SoundWorks Difference: White-Glove Service
Smart Home Support App
Don't want to reach out to tech support? Use our DIY support app for basic troubleshooting of your home automation system.
Next-Day On-Site Visits
If you experience issues with your smart home system, our expert team will be there to help the same day or next day for greater peace of mind.
Remote Monitoring Services
Enjoy seamless home automation with remote monitoring that resolves issues before you notice them
24/7 Technical Support
Our team is here to help at any time of day with expert support around the clock to help with your automation, lighting, or networking needs.
What is Included in Our Service Plans?
RECOMMENDED
Premium
$100
per month
Remote system monitoring, troubleshooting, and software updates
24/7/365 service hours via phone, text or email.
On-site service and support Mon-Friday 8:30 a.m. to 4 p.m
Guaranteed same day or next-day scheduling
Support response time without 1 hour
Expert password management for robust cybersecurity
Set-up of all streaming devices within your smart home platform
Protection from surges or brownouts through proactive power management
Yearly network performance tests
Troubleshooting internet and CabletTV issues
Limited remote-in service support
Remote system monitoring, troubleshooting, and software updates
24/7/365 service hours via phone, text or email.
On-site service and support Mon-Friday 8:30 a.m. to 4 p.m
Guaranteed same day or next-day scheduling
Support response time without 1 hour
Expert password management for robust cybersecurity
Set-up of all streaming devices within your smart home platform
Protection from surges or brownouts through proactive power management
Yearly network performance tests
Troubleshooting internet and CabletTV issues
Limited remote-in service support
Remote repairs may require additional monitoring equipment and remote monitoring may not be possible for all devices. System repairs subject to manufacturer warranties. New programming and system upgrades are billed at current rates. Travel charges may apply for site visits greater than 20 miles from our headquarters in Armonk, NY. Service hours may vary depending on your building’s access rules. See agreement for details. Terms and conditions subject to change with 30-days notice. *After hours / holiday service available for $350/hr + travel. Non-plan members are billed at $250/hr for on-site and remote support.
